If you are unhappy with your purchase, please contact us by email within 14 days stating your name, order number, items you wish to return and reason for return. We will email you a Returns Note to complete and place inside the parcel. We will not accept any return without this document. You then have a further 14 days in which to return the parcel. We do not accept return of any goods out with 28 days.
Return postage costs are the customers' responsibility and will not be met by Ironmongery Plus.
Goods must be returned to us in their original packaging, unused and in a re-saleable condition with all fixings included. If the goods arrive back damaged, with parts missing, including screws, or in damaged packaging, we will be unable to issue a refund as the goods will be deemed unfit for resale. Please pack items securely as any items damaged or scratched or packaging damaged whilst in transit to us will be deemed unfit for resale and will not be refunded. Please do not return any items by inner box only, any inner boxes damaged by Tape or which have coded labelling damaged or removed will be deemed unfit for resale and will not be refunded.
It is the customer’s responsibility to arrange the return carriage. We recommend that items are returned via a signed delivery service, Ironmongery Plus will not be responsible for returned goods lost in transit.
Any item sold to the customer as a Special Order is non returnable and non refundable.